Should you wish to file a complaint or express your dissatisfaction regarding how your situation was handled, please follow our complaint process to make sure you receive proper answers and settlements.

Step 1

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Contact one of our service or claim representatives who will be glad to help you.

Step 2

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If the problem could not be resolved after undertaking Step 1, contact L’Entraide’s Head of Operations Department:

Head, Operations Department
L’Entraide Assurance Mutual Company
520 Charest Blvd. East, 1st Floor
PO Box 70226, Quebec-Centre Station
Quebec City (Quebec) G2J 0A2

Telephone: (418) 658-0663
Toll free: 1 800 536-8724
Fax: (418) 658-5065
E-mail : service@lentraide.com

Step 3

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If both of the previous steps have failed, you may file a written complaint to L’Entraide’s Complaint Handling Officer, who will take care of your complaint and suggest fair solutions. Be reassured that your request will be handled in a complete confidential manner.

Complaint Handling Officer
L’Entraide Assurance Mutual Company
520 Charest Blvd. East, 1st Floor
PO Box 70226, Quebec-Centre Station
Quebec City (Quebec) G2J 0A2

E-mail : service@lentraide.com

Step 4

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If all previous steps did not produce any satisfactory outcome, you may file a request for revision in writing to the OmbudService for Life & Health Insurance (OLHI).

The OmbudService for Life & Health Insurance (OLHI)
Telephone: 1 866 582-2088
Website : www.olhi.ca

If you are a Quebec resident, you may request that your file be transferred to the Autorité des marchés financiers:
Quebec City: (418) 525-0311
Montreal: (514) 395-0311
Toll free: 1 866 526-0311
E-mail : renseignements-consommateur@lautorite.qc.ca